Return Policy

Risk-Free 100% Satisfaction Guarantee

On Membership: Cancellation and/or refund of annual membership fees must take place within 30 days of purchase.

On Merchandise: We guarantee your satisfaction on every product we sell, and will refund your purchase price, with the following stipulations:

  • Products in their original packaging and unopened can be returned within 15 days
  • Due to federal regulations, sales of products with a limited useful life expectancy, such as biologicals, membranes, tissues, grafts, etc. are FINAL and NON-REFUNDABLE

How to Return an Item

Initiate a return by contacting us: Please include the following in the subject header: "RETURN - insert order#"

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