Risk-Free 100% Satisfaction Guarantee
On Membership: Cancellation and/or refund of annual membership fees must take place within 30 days of purchase.
On Merchandise: We guarantee your satisfaction on every product we sell, and will refund your purchase price, with the following stipulations:
- Products in their original packaging and unopened can be returned within 15 days
- Due to federal regulations, sales of products with a limited useful life expectancy, such as biologicals, membranes, tissues, grafts, etc. are FINAL and NON-REFUNDABLE
How to Return an Item
Initiate a return by contacting us: firstname.lastname@example.org. Please include the following in the subject header: "RETURN - insert order#"